| dc.description.abstract | The performance of logistic sector in Kenya ranked 74th out of 160 countries within the low income nations in 2015. During the same year, the total revenue recorded by the sector grew by 20.4 percent to post 8.5 billion shillings compared to 7.1 billion posted in the financial year 2013/14. The use ofICT which include transaction systems, collaboration systems, and decision support systems have been linked with improved performance in production sectors. However, information regarding the relationship between the influence of ICT systems and performance within the courier logistics service sector is relatively limited, particularly among players in some regions in Kenya, Kisumu City included. The purpose of this study was to examine the influence of ICT systems on performance of courier logistic service providers in Kisumu City. The specific objectives were to determine the influence of transaction function system on performance of courier logistic service providers, to establish the influence of collaborative system on performance of courier logistic service providers, and to assess the influence of decision support system on performance of courier logistic service providers in Kisumu City, Kenya. The Study was guided by two theories; Transaction Cost Theory (TCT) which considers the firm as a hierarchy that adds value by economizing on transaction costs and Diffusion Innovation Theory (DIT) which considers the firm as an adapter and disseminator of Innovations in terms of Information technology. Correlational research design was adopted for the study. The target population for this study was all the 20 Licensed Courier service providers in Kisumu City out of which two firms (10%) were delineated for pilot study. The remaining 18 service providers were included in the study in the study sample using the census sampling method. Purposive sampling was then used to select 36 respondents of one Manager and one supervisor from each firm. Data collection was done through semi structured questionnaires. Validity of the instrument was determined through consultation of the supervisors. Cronbach's Alpha was used to measure the internal reliability of the Instrument and a coefficient of a= 78.9% was obtained. Data analysis was done using descriptive statistics while the relationship between ICT systems and performance of courier logistic service providers was tested by using correlations analysis. The findings were that transactions system (M=l.813; SD=0.9135); collaborative system (M=l.813; SD=0.9135), and decision support system (M=l.977; SD=l.133) all influence performance of courier logistic service providers to a low extent. There was positive and significant ((p<0.05; 2-tailed) relationship between transaction as well as collaborative systems and performance, while a negative but significant relationship was found between decision support system and performance. The study concludes that all the three variables accounted for 34.9% change in performance of the firms within this sector. This implies that 65.1 % of performance of courier service providers is attributed to other factors beyond this study. For improvement in performance of courier logistic service providers, the study recommends that firms in this sector source for appropriate ICT gadgets and programs, and that components of decision support system like route scheduling, fleet planning, vehicle routing technology, and reports be utilized by the firms. Further research should be done on the influence of training level of employees in ICT on performance as well as influence of availability of ICT resources on performance of courier logistic service providers. | en_US |