Browsing School of Business& Economics by Author "Odhiambo, Rose Amondi"
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Influence of Employee Behavior on Customer Satisfaction: A Case of Kenya Airways Limited in Kisumu Airport, Kenya
Odhiambo, Rose Amondi (JOOUST, 2014)Customer satisfaction and service quality have been cited to be critical issues in most service industries, are ones important for airline service providers that offer generally undifferentiated products. However, there ... -
Influence of employee behavior on customer satisfaction: A case of Kenya Airways limited in Kisumu Airport, Kenya.
Odhiambo, Rose Amondi (JOOUST, 2014-05)