Browsing School of Education, Humanities & Social Sciences by Subject "Tangibility"

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    • Perceived service quality and customer loyalty in retail banking in Kenya 

      Auka, Daniel .O; Bosire, Joseph N.; Matern, Victor (European Centre for Research Training and Development UK, 2013-09)
      The main aim of this study is to examine the effect of service quality dimensions on customer loyalty to the providers of retail banking services. It investigates the relationship between service quality dimensions and ...