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Implications of service quality on customer loyalty in the banking sector. A survey of banks in Homabay County, Kenya
(Centre for Promoting Ideas, USA, 2012-11)
Marketing management research has advocated for the establishment of the determinants of customer loyalty to improve customer retention and performance. However, studies on the direct relationship between these determinants ...
Effect of corporate governance on total income due to nonperforming asset portfolios in the banking sector: a case of commercial banks in Kenya
(www.ijern.com, 2016)
It’ s argued that corporate governance can be linked to total income due to non performing asset portfolios (NPAs) in commercial banks in Kenya but this has not been determined empirically. Information is lacking on effect ...
Effect of corporate governance on profitability due to nonperforming asset portfolios in the banking sector: a case of commercial banks in Kenya
(www.ijern.com, 2016)
It’ s argued that corporate governance can be linked to profitability due to non performing asset portfolios (NPAs) in commercial banks in Kenya but this has not been determined empirically. Information is lacking on effect ...