Governance, Complexity, and Resilience of the Kenyan Mobile Industry in the Context of Its Strategic Vision

Abstract

Assessing the impact of existing and emerging mobile technologies on individuals and societies is a complex task. Various models of the telecommunication industry have been developed and differ from country to country. The study analyses the Kenyan mobile industry's governance, complexity, and resilience. It investigates the emerging notion of “resilience” as a perspective for understanding how societies can cope with, and develop from, disturbances and change. A resilience approach to governance issues shows a great deal of promise to enable a more refined understanding of the dynamics of rapid, interlinked, and multiscale change. Simulation is done of the Kenyan mobile industry. The simulation result proves that the regulator Communications Authority of Kenya (CAK) is resilient amid the continuous change in the telecom industry. This study also uses the model to analyze mobile industry policy and concludes with policy suggestions to improve the expected mobile industry services and governance for developing countries.