| dc.description.abstract | The main purposes I of BPR consists of seeking to design ways of organizing tasks, redesigning IT systems and organizing people so that the processes reinforce the organization to realize its goals. This is to improve organizational performance, employee perception and commitment. Homa Bay County Assembly is among the organizations that have embraced Business Process Reengineering (BPR) in tax collection, licensing and registration services, restructuring to do away with their old fashioned processes, reduce wastage and enhance a service delivery. It is not clear if the process engineering really improves employees' output positively. This study aimed at assessing if and to what extent _BPR would actually improve employee performance within an organization. There are limited past studies which have addressed BPR and employees performance. The purpose of this study therefore was to establish the influence of Business Process Re-engineering on employee performance in
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Homa Bay County tssembly. Specifically the study sought to: establish the influence of
innovative rethinking; determine the influence of process function refocusing; assess the influence of radical thange and to establish the influence of organizational development on employee performance in Homa Bay County Assembly. The anchor theories were the EL¬Based Theory and Expectancy theory. The study employed a descriptive survey and inferential research design. The target population for the study were 107 out of which a sample of 85 arrived at using Yamane's formula was selected using stratified random
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sampling technique. Primary data collected using questionnaire were used for this study. The
questionnaire were given to experts in the field of business administration and the supervisor who checked them for validity. To determine reliability the alpha coefficient for the four scales innovative thinking, business process, radical change and organizational development were 0.838, 0.912, 0.814 and 0.781 respectively all above the prescribed threshold of 0.7 indicating a high level of the instrument reliability. Analysis of data was done using descripttive and regression analysis. The study established that innovative thinking, business process, radical change and organizational development all affected employee performance to great extents evidence by their weighted means of (4.2, 3.57, 3.65 and 3.86) respectively. The regression model indicated that there was correlation between the independent and dependent variables with an R of 0.809 at p >0.05. The results show that with a one unit change in innovative thinking performance levels will increase by approximately 0.627 at p> 0.009. Secondly with a one unit change in process function the performance levels will increase by approximately 0.432 at p<0.021. Thirdly with one unit change in radical change the performance levels will increase by 0.689 at p>0.006. Lastly with one unit increase in organizational development the performance will increase by 0.584 at p>0.028. The study concluded that all the independent variables affected performance significantly and positively but at varying extents. However radical change was established to have more positive effect on performance. The study therefore recommends that the County Assembly adopt creativity / inspiration at work to make their employees work more efficiently. It further recommends that the manager should come up with new resource configurations such as introduction of new resources that can improve employees' ability to work and also on the amount of information available to employees regarding their roles so as to improve on performance. | en_US |