OASISOFKNOWLEDGE
JARAMOGI OGINGA ODINGA UNIVERSITY 
OF SCIENCE & TECHNOLOGY 
UNIVERSITY EXAMINATIONS 2012/2013 
2ND YEAR 1ST SEMESTER EXAMINATION FOR THE DEGREE 


OF BACHELOR OF BUSINESS ADMINISTARATION 
(MAIN/ KISUMU LEARNING CENTRE) 


COURSE CODE: AEN 105/EEL 3115 
COURSE TITLE: COMMUNICATION SKILLS 
DATE: 16/8/2013 TIME: 2.00-4.00PM 
DURATION: 2 HOURS 

INSTRUCTIONS 

1. This paper consists of 5 Questions. 
2. Answer Question 1 (Compulsory) and any other 2 questions. 
3. Write your answers on the answer booklet provided. 

Question One. estion One. 
(a) Explain the essential aspects in the listening process (10 marks) 
(b) Outline the elements that constitute communication (5 marks) 
(c) Explain the criteria for evaluating reading materials in the library (10 marks) 

(d) What is the difference between interpersonal and intrapersonal communication (5 marks) 
Question Two 

(a) Distinguish between hearing and listening (6 marks) 
(b) Expound on the 7cs of effective communication (14 marks) 
Question Three 

(a) Explain the meaning of the term ‘footnote’ and discuss any four of its uses (10 marks) 
(b) State and explain any five poor reading habits (10 marks) 
Question Four 

(a) Define the term plagiarism (2 marks) 
(b) State ways in which one can avoid plagiarism when writing academic papers (8 marks) 
(c) Discuss five strategies of overcoming listening barriers during lectures (10 marks) 
Question Five 

(a) Explain the term cataloguing (2 marks) 
(b) Discuss the types of catalogues and catalogue formats used in the library (18 marks