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Perceived service quality and customer loyalty in retail banking in Kenya
(European Centre for Research Training and Development UK, 2013-09)
The main aim of this study is to examine the effect of service quality dimensions on customer loyalty to the providers of retail banking services. It investigates the relationship between service quality dimensions and ...
Influence of service quality on performance of hotel industry in Busia town, Kenya
(International Journal of Industrial Engineering, 2017-07-08)
Over the last decade, strategy as practice has generated a substantial knowledge about different aspects, forms and implications of strategizing activities and practices. This study focused mainly on this components and ...
Integrated financial management information system and its effect on cash management in Eldoret west district treasury, Kenya
(Center for Promoting Ideas, USA, 2014)
The purpose of this study was to investigate the effect of IFMIS on cash management practices in the public service. This has been necessitated by the fact that the use of IFMIS in the public service is undergoing challenges ...