Assessing emerging innovative applications used in county governments of Kenya

Show simple item record Mengich, Esau Mneria Liyala, Samuel Rodrigues, Anthony 2018-02-28T06:52:38Z 2018-02-28T06:52:38Z 2017-08
dc.identifier.issn 2278-1021
dc.description.abstract In this modern age, the world has witnessed rapid growth and ever-increasing importance of e-government and governments are under pressure from citizens to quick and efficient services. Despite the Kenyan government efforts to embrace modern Information Communication Technology (ICT) applications, it seems some obsolete ICTs of yesterday are still operational. The objective of this research paper is to identify sophisticated innovative applications of ICT used in Kisumu county government that improves service delivery through use of innovative applications. Interviews and document reviews are the data collection methods. Constructivist paradigm approach is employed and Purposive sampling technique is used targeting seven participants. Thematic Analysis‟s procedures and processes are adopted during data analysis. Structuration theory is used to frame this study. The results show that the county government has adopted various modern Information Systems propelling service delivery to citizens and government stakeholders. The contribution of this paper is that despite the infancy stage of Kisumu county government of Kenya, there is evidence of use of innovative applications to enhance service delivery. This paper also recommends the way forward for the county and national governments, employees and the citizens who interact with ICT during service delivery. This paper recommends that quick interventions are required in establishing ICT infrastructure and embracing ICT training and capacity building to all employees and citizens in general. en_US
dc.language.iso en en_US
dc.publisher International Journal of Advanced Research in Computer and Communication Engineering en_US
dc.subject Innovative Applications en_US
dc.subject Information Systems (IS) en_US
dc.subject Information Communication Technology (ICT) en_US
dc.subject E-governance en_US
dc.subject E-government en_US
dc.subject Service delivery en_US
dc.title Assessing emerging innovative applications used in county governments of Kenya en_US
dc.type Article en_US

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