Effect of Supply Chain Technology Integration on Performance of Non-Governmental Organizations inWestern Region, Kenya

Abstract

The aim of this research was to explore the effect of Supply Chain Technology integration onperformance of Non-Governmental Organizations in Western region in Kenya. This study objective was to determine the effect of Supply Chain Technology integration on performance of Non-Governmental Organizations. The study employed positivism research paradigm and an explanatory research design to determine the cause-and-effectrelationships between the study variables. The target population of this study comprised of 25 non-governmental organizations located in western region. Within these organizations, 375 staff with a sample size of 194 respondents was selected using Yamane’s Formulae from different departments such procurement, logistics, finance, public relations and warehousing. The study also targeted 12 beneficiaries who included both male and female. Stratified and simple random sampling technique was employed to select the staff within the NGOs and beneficiaries were selected using purposive sampling. Primary data was collected by using the questionnaire as the main research instrument while the information from the beneficiaries was collected using Focus Group Discussion. Cronbach alpha (α) of 0.7 and above was employed to test the instruments’ reliability. Face validity was applied to determine if the instrument would measure what it is supposed to measure. Quantitative data was analyzed by employing descriptive statistics such as means, standard deviations, frequencies and percentages. The data was also analyzed using ANOVA, Regression and correlation analysis. The qualitative data obtained from the Focused Group Discussion with selected beneficiaries was analyzed using thematic analysis and was presented in narrative form. The finding was Technology integration (β = 0.474, p = 0.000) had a positive and had a significant effect on performance of NGOs in Western region. The hypothesis tested was rejected since the p value for the variable was <0.05. The study concluded that Supply Chain Technology integration is key driver of performance among NGOs in western Kenya. The study recommends that NGOs should strengthen their Supply Chain Technology Integration.